RETURNS & REFUND POLICY


SAFE SHOPPING GUARANTEE 

Welcome to SINISE'S Shopping Guarantee
“Here at Sinise we want you to shop feeling safe. That’s why we provide you guarantees that ensure you’ll receive your item on time as promised!”

RETURNS & REFUND INFORMATION

▶ Sinise 7-DAY WARRANTY Strongly Guarantees the following: 

The customer is eligible for a partial/full refund or replacement for FREE 7-days after receiving the package and no package will be sent back to us.


7-day warranty is valid  for the following reasons:

  • Item arrived damaged 
  • One of the items is missing
  • Item received is incorrect

I] Refunds - a) Palawan express padala ( 3-5 bus days )

  1. b) Online Bank Transfer via METROBANK ONLY  ( 1 -2 bus Days ) - Other banks require a 25php fee.

II] Replacements - Sent out Tues / Thurs. Then add 1-5 bus days delivery. 


▶ FULL REFUNDS


▸ Returns and refunds are allowed. Unfortunately, we do not offer any exchanges.

▸ Buyers shoulder the shipping cost for returns. Proof of shipping is required before we issue a full refund. 



▶ PARTIAL REFUNDS


▸ Shipping cost is not counted with partial refunds. 
▸ 20% of the cost of goods minus the shipping cost.



HOW TO GET A REFUND?

To request a refund/replacement, please send us a message through Fb Msgr at: https://www.messenger.com/t/100107084881797


and please indicate the following: 


1) Customer name: ___________
2) Mobile number: ___________
3) Reason for refund/replacement: ____________
4) Resolution: _________

       Which do you prefer?

              A] Refund - Palawan express 
              B] Refund - Online banking - Metrobank only. 
              C] Reshipment/Replacement

5) Kindly attach a photo for proof: ___________